> ## Documentation Index
> Fetch the complete documentation index at: https://docs.telzino.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Agent Inbox

> An agent's feed of recent calls in the Connect App

Each agent in the [agents list](https://docs.telzino.com/admin-guide/connect/agents-list.md) has an inbox. To open it, click the agent's name in the agents list. This is the only way to reach the inbox.

The inbox is a feed of the agent's recent calls, newest first.

Each card shows:

* The caller: their extension or number, or **Incoming Call** when the caller isn't known
* How long ago the call happened, and its status (for example **Call ended**)
* The SIP call ID

Use the icons on the right of each card to open the conversation or more options. For the full call details, transcript and summary, use [Logs](https://docs.telzino.com/admin-guide/connect/logs.md).

Click **Back** to return to the agents list.


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