> ## Documentation Index
> Fetch the complete documentation index at: https://docs.telzino.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Templates

> Email and SMS templates in the Connect App

Templates are reusable messages your AI agents send. Email templates and SMS templates each have their own button in the [agents list](https://docs.telzino.com/admin-guide/connect/agents-list.md) toolbar.

## Email Templates

Click **Email Templates** to see your organization's email templates. Open one to edit it, or preview it from the list.

The editor has:

* **Visual** and **HTML** modes for the body
* **Parameters** — The values the agent fills in, such as the caller's name. Insert them into the subject and body
* **Sample data** — Example values used in the preview
* **Preview** — See the email as it will look on desktop and mobile screens
* **Send test** — Send the email with sample data to an address you choose
* **Usage** — Which agents use the template
* **History** — Earlier versions of the template

Save your work with **Save Draft**, or make it live with **Save & Activate**. **Revert to Draft** takes an active template back to draft.

See [Send Email](https://docs.telzino.com/functions/send-email.md) for how agents use email templates.

## SMS Templates

Click **SMS Templates** to see your organization's SMS templates. The list shows each template's name, message preview, type, last change, who changed it and status. Search by name or filter by status and type. Use **Duplicate** or **Archive** on a row, or click **+ Create Template**.

The editor has:

* **From Number** — The number the message is sent from
* **Message** — The text, with parameters such as `{{caller_name}}`. A counter shows how many SMS segments the message uses
* **Compliance**:
  * **First Contact** — Settings for the first message to a number
  * **Allowed Regions** — Where the message may be sent
  * **Enforce Quiet Hours** — Don't send during quiet hours
* **Preview** — Shows the message as the recipient sees it, and whether it fits the GSM-7 character set. Characters outside GSM-7 make each segment shorter

See [SMS Templates](https://docs.telzino.com/functions/sms-templates.md) for how agents use them.


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