> ## Documentation Index
> Fetch the complete documentation index at: https://docs.telzino.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Twilio SMS

> Connect your organization's Twilio account in the Connect App

The **Twilio SMS (applies to all your agents)** panel at the top of the [agents list](https://docs.telzino.com/admin-guide/connect/agents-list.md) connects one Twilio account for the whole organization. Every agent texts through these credentials. Each agent keeps its own **From Number** and turns on **Send SMS** in its own functions.

## Connecting Twilio

1. Expand the **Twilio SMS** panel.
2. Enter your **Account SID**.
3. Choose how to sign in:
   * **API Key (recommended)** — Enter the **API Key SID** and **API Key Secret**. Create the key in the Twilio Console. You can revoke it without changing your Auth Token.
   * **Auth Token** — Enter your Twilio Auth Token.
4. Click **Verify & Save**.

Telzino checks the credentials with a free, read-only account check. No SMS is sent.

When the panel shows **Connected**, you can leave the secret blank to keep the saved one. Click **Disconnect** to remove the connection.

> [!WARNING]
>
> Disconnecting Twilio stops every agent in the organization from sending SMS through it, including payment links.

## Setting an agent's From Number

Open the agent's [Integrations](https://docs.telzino.com/admin-guide/connect/edit-agent.md#integrations) tab and choose its From Number under **Twilio SMS**. See [Twilio](https://docs.telzino.com/integrations/twilio.md) and [Send SMS](https://docs.telzino.com/functions/send-sms.md).


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