> ## Documentation Index
> Fetch the complete documentation index at: https://docs.telzino.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Agent configuration

> Manage an organization's custom agent templates and choose which global and custom templates it can use

Go to **Customers → Agent configuration** to pick one organization, maintain its custom templates, and control which global and custom templates it can see.

> [!NOTE]
>
> These are the agent templates used when creating an agent. They are different from the Connect App [Templates and Profiles](https://docs.telzino.com/admin-guide/dashboard/customer-management.md#templates), which control the app's appearance.

Templates built by Telzino are **global**. Templates a partner creates must be assigned to an organization.

These are the templates offered in the agent setup wizard. Any custom template a partner creates here and assigns to an organization becomes available in that organization's agent setup wizard.

## Template library

Custom templates are owned by an organization. Select an organization under **Organization access** to view and manage its custom templates, then click **+ New template** to create one.

## Organization access

1. Under **Organization**, choose **one** organization.
2. The list shows each template with an **Enabled / Disabled** switch for that organization only.
3. Turn templates on or off to control what the organization can use.

Built-in wizard templates are always available and can't be turned off.

Turning off a template doesn't affect agents already created from it.


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