> ## Documentation Index
> Fetch the complete documentation index at: https://docs.telzino.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Sage 100

> Take sales orders over the phone against your Sage 100 ERP

Telzino integrates with Sage 100 so field sales representatives can place orders by phone. The agent identifies the rep, finds the right customer and ship-to location, captures items and quantities, reads the order back, and submits it to Sage 100 as a held order for review.

## Key Benefits

* **Order Capture by Phone** — Reps place orders hands-free, without needing a laptop or portal access.
* **Rep Recognition** — A rep calling from their registered mobile number is recognised automatically and greeted by name, skipping the verbal identification step.
* **Held Orders, Not Posted** — Every order is submitted on hold, so your team reviews it in Sage 100 before releasing it.
* **Read-Back Before Submit** — The agent confirms the customer, ship-to location and every line back to the rep before anything is written.

## How to Enable Sage 100 Integration

Sage 100 is enabled per organization by Telzino, so the integration card is not visible by default.

1. Contact [support@telzino.com](mailto:support@telzino.com) to have Sage 100 enabled for your organization.
2. Once enabled, in the Telzino Dashboard navigate to **Customers > \[Organization] > \[Agent] > Integrations**.
3. Find **Sage 100** and click to connect.
4. Enter your Sage 100 API base URL, company code, and API credentials. Telzino verifies them against your Sage instance before saving, so an incorrect value is caught immediately rather than on a live call.
5. Add the order-capture functions you want the agent to use from the agent's **Functions** tab.

## Use Cases

* **Reorders** — A rep calls to place a repeat order for a salon and reads off the products and quantities.
* **Multi-Location Customers** — The agent confirms which of a customer's ship-to locations the order should go to before adding lines.
* **Product Lookup** — The agent finds a product from a spoken description rather than requiring an exact item code.

<Info>
  Sage 100 setup requires an API user on your Sage 100 instance that is reachable from Telzino. Contact [support@telzino.com](mailto:support@telzino.com) to arrange enablement and confirm the network requirements.
</Info>

<Note>
  The agent never discusses pricing on a call. If a rep asks for a price, the agent directs them to Sage 100 or their price book and continues taking the order.
</Note>


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