# AI Phone Agent Docs

## Docs

- [Call Logs](https://docs.telzino.com/admin-guide/connect/call-history.md): View call history, transcripts, and sentiment analysis
- [Managing AI Agents](https://docs.telzino.com/admin-guide/connect/managing-agents.md): Create, configure, and manage AI phone agents in the Connect App
- [NetSapiens CSP Configuration](https://docs.telzino.com/admin-guide/connect/netsapiens-csp.md): Allowlist the Telzino Connect App in the NetSapiens v44+ Portal Content Security Policy
- [Connect App Overview](https://docs.telzino.com/admin-guide/connect/overview.md): A guide to the Telzino Connect App for resellers and end-customers
- [Usage](https://docs.telzino.com/admin-guide/connect/usage.md): Monitor minute consumption and call volumes for your AI agents
- [Accessing the Dashboard](https://docs.telzino.com/admin-guide/dashboard/accessing.md): How to log in to the Telzino Dashboard
- [Account Settings](https://docs.telzino.com/admin-guide/dashboard/account-settings.md): Configure organization settings, security policies, and integrations
- [Customer Management](https://docs.telzino.com/admin-guide/dashboard/customer-management.md): Manage AI agent settings, templates, and profiles for your organization
- [Overview](https://docs.telzino.com/admin-guide/dashboard/overview.md): A comprehensive guide for administrators managing the Telzino dashboard
- [Reports](https://docs.telzino.com/admin-guide/dashboard/reports.md): View call detail records, usage reports, and billing information
- [Support](https://docs.telzino.com/admin-guide/dashboard/support.md): Get help with the Telzino Dashboard
- [About](https://docs.telzino.com/admin-guide/overview.md): Overview of the Telzino Dashboard and Connect App
- [Create Agent](https://docs.telzino.com/api-reference/agents/create.md): Creates a new agent associated with the specified organization
- [Delete Agent](https://docs.telzino.com/api-reference/agents/delete.md): Deletes an existing agent
- [Delete Hold Music](https://docs.telzino.com/api-reference/agents/delete-moh.md): Remove uploaded warm-transfer hold music and revert to built-in music
- [Delete SIP Registration](https://docs.telzino.com/api-reference/agents/delete-sip-registration.md): Remove SIP registration data from an agent, unregistering it from the PBX
- [Get Agent](https://docs.telzino.com/api-reference/agents/get.md): Retrieves details of a specific agent by ID
- [List Agents](https://docs.telzino.com/api-reference/agents/list.md): Returns a paginated list of agents accessible by the authenticated account
- [Set SIP Registration](https://docs.telzino.com/api-reference/agents/sip-registration.md): Configure SIP registration settings for an agent to receive calls from a PBX or SIP provider
- [Get SIP Registration Status](https://docs.telzino.com/api-reference/agents/sip-registration-status.md): Check the current SIP registration status of an agent in OpenSIPS
- [Update Agent](https://docs.telzino.com/api-reference/agents/update.md): Updates an existing agent
- [Upload Hold Music](https://docs.telzino.com/api-reference/agents/upload-moh.md): Upload an MP3 or WAV file played to callers on hold during warm transfer
- [Authentication](https://docs.telzino.com/api-reference/authentication.md): Obtain an access token using OAuth 2.0 Client Credentials
- [Billing Report](https://docs.telzino.com/api-reference/billing-report.md): Returns billing data with voice minutes and agent counts for organizations
- [List Call Logs](https://docs.telzino.com/api-reference/call-logs.md): Returns a paginated list of call transcripts and logs for a specific agent
- [Get Call Recording](https://docs.telzino.com/api-reference/call-logs/recording.md): Download the audio recording for a specific call log
- [List Email Servers](https://docs.telzino.com/api-reference/email-servers/list.md): Returns all email servers configured for the authenticated account
- [Test MCP Connection](https://docs.telzino.com/api-reference/mcp/test-connection.md): Validate an MCP server configuration and list its tools, without assigning it to an agent
- [Get Current Account](https://docs.telzino.com/api-reference/me.md): Returns the account ID associated with the authenticated client
- [Get Metrics](https://docs.telzino.com/api-reference/metrics.md): Returns usage metrics including call volume, resolution rates, hourly distribution, and per-agent performance
- [Create Organization](https://docs.telzino.com/api-reference/organizations/create.md): Creates a new organization under a reseller
- [Create Agent in Organization](https://docs.telzino.com/api-reference/organizations/create-agent.md): Creates a new agent scoped to the specified organization
- [Delete Organization](https://docs.telzino.com/api-reference/organizations/delete.md): Deletes an existing organization
- [List Organizations](https://docs.telzino.com/api-reference/organizations/list.md): Returns a list of organizations for a specific reseller
- [Trigger Outbound Call](https://docs.telzino.com/api-reference/outbound-calls/create.md): Queues an outbound call: the agent dials the number and the result is delivered to your webhook
- [Get Outbound Call](https://docs.telzino.com/api-reference/outbound-calls/get.md): Returns the current status and result of an outbound call, including the AI summary once completed
- [List Outbound Calls](https://docs.telzino.com/api-reference/outbound-calls/list.md): Returns a paginated list of outbound calls placed by an agent
- [Outbound Calls Overview](https://docs.telzino.com/api-reference/outbound-calls/overview.md): Trigger AI agent calls to any phone number and receive the results via webhook
- [API Overview](https://docs.telzino.com/api-reference/overview.md): Getting started with the Telzino API
- [Search Places](https://docs.telzino.com/api-reference/places/search.md): Search Google business listings to find a Place ID for an agent
- [Minutes by Agent](https://docs.telzino.com/api-reference/reports/minutes-by-agent.md): Returns voice minutes and call counts aggregated per agent for a date range
- [Minutes by Organization](https://docs.telzino.com/api-reference/reports/minutes-by-organization.md): Returns voice minutes aggregated per organization, with a per-agent breakdown
- [Create Reseller](https://docs.telzino.com/api-reference/resellers/create.md): Creates a new reseller for the specified account
- [Delete Reseller](https://docs.telzino.com/api-reference/resellers/delete.md): Deletes an existing reseller
- [List Resellers](https://docs.telzino.com/api-reference/resellers/list.md): Returns a list of resellers for the specified account
- [Sessions](https://docs.telzino.com/api-reference/sessions.md): Create session tokens for embedded applications
- [List STT Providers](https://docs.telzino.com/api-reference/stt-providers.md): Returns a list of available speech-to-text (STT) providers that can be used when creating or updating agents
- [List Voices](https://docs.telzino.com/api-reference/voices/list.md): Returns a list of all available TTS voices that can be used in agent voice settings
- [Preview Voice](https://docs.telzino.com/api-reference/voices/preview.md): Generate an audio preview of a voice with optional custom text
- [Best Practices](https://docs.telzino.com/examples/best-practices.md): Tips for writing effective prompts and instructions for your voice AI agents
- [Home Services](https://docs.telzino.com/examples/home-services.md): Example of Telzino agent configured to answer calls for a home services company.
- [Logistics](https://docs.telzino.com/examples/logistics.md): Example of Telzino agent configured to handle calls for a logistics company.
- [Professional Services](https://docs.telzino.com/examples/professional-services.md): Example of Telzino agent configured to book consultations for an IT services company.
- [Restaurant](https://docs.telzino.com/examples/restaurants.md): Example of Telzino agent configured to answer calls for a restaurant.
- [Retail](https://docs.telzino.com/examples/retail.md): Example of Telzino agent configured to answer calls for a retail store.
- [Salon](https://docs.telzino.com/examples/salon.md): Example of Telzino agent configured to handle calls for a salon.
- [Call Transfer](https://docs.telzino.com/functions/call-transfer.md): How to configure and use Call Transfer actions in Telzino agents.
- [Knowledge Base (RAG)](https://docs.telzino.com/functions/knowledge-base.md): Upload documents and websites so your agent can answer questions from your own content during live calls.
- [Notify](https://docs.telzino.com/functions/notify.md): How to configure and use the Notify function in Telzino agents.
- [Outbound Calls](https://docs.telzino.com/functions/outbound-calls.md): Have your AI agents place calls — appointment confirmations, follow-ups, and notifications
- [Pre-Answer](https://docs.telzino.com/functions/pre-answer.md): How to configure and use the Pre-Answer function in Telzino agents.
- [Reporting](https://docs.telzino.com/functions/reporting.md): How to configure and use the Reporting function in Telzino agents.
- [Schedule](https://docs.telzino.com/functions/schedule.md): How to configure and use Schedule function in Telzino agents.
- [Send Email](https://docs.telzino.com/functions/send-email.md): How to configure and use the Send Email function in Telzino agents.
- [Send SMS](https://docs.telzino.com/functions/send-sms.md): How to configure and use the Send SMS function in Telzino agents.
- [Audio Recording](https://docs.telzino.com/functions/start-stop-recording.md): How to configure and use Record Audio function.
- [Take a Message](https://docs.telzino.com/functions/take-message.md): How to configure and use Take a Message functions in Telzino agents.
- [Warm Transfer](https://docs.telzino.com/functions/warm-transfer.md): Hand calls off to a human with a private briefing and keypad (DTMF) accept/reject confirmation.
- [Webhooks](https://docs.telzino.com/functions/webhooks.md): Configure webhook actions to integrate your Telzino agent with external systems
- [Google Business](https://docs.telzino.com/integrations/google-business.md): Link your agent to your Google business listing so it can answer questions about hours, location, services, and more.
- [Google Calendar](https://docs.telzino.com/integrations/google-calendar.md): Telzino AI phone agents integrate with Google Calendar to streamline scheduling and conflict checking!
- [Model Context Protocol (MCP)](https://docs.telzino.com/integrations/mcp.md): Connect your agent to external MCP servers for extended capabilities
- [ModMed](https://docs.telzino.com/integrations/modmed.md): Connect to ModMed EHR for patient scheduling and practice management
- [Outlook Calendar](https://docs.telzino.com/integrations/outlook-calendar.md): Connect your Outlook Calendar to enable real-time scheduling and conflict checking
- [Integrations](https://docs.telzino.com/integrations/overview.md): Connect your Telzino AI phone agents to calendars, medical systems, websites, and more
- [SendGrid SMTP](https://docs.telzino.com/integrations/sendgrid.md): Configure custom email delivery for platform notifications and agent-triggered messages
- [Web Embed](https://docs.telzino.com/integrations/web-embed.md): Add your AI phone agent directly to any website with a simple embed code
- [SIP Registration](https://docs.telzino.com/sip/sip-registration.md): SIP Register your Telzino AI agent to an external PBX to send and receive calls.