curl "https://api.telzino.com/v1/metrics?startDate=2025-01-01T00:00:00.000Z&endDate=2025-12-31T23:59:59.000Z" \
  -H "Authorization: Bearer YOUR_ACCESS_TOKEN"

# Filter by organization
curl "https://api.telzino.com/v1/metrics?startDate=2025-01-01T00:00:00.000Z&endDate=2025-12-31T23:59:59.000Z&organizationId=123e4567-e89b-12d3-a456-426614174000" \
  -H "Authorization: Bearer YOUR_ACCESS_TOKEN"

# Filter by reseller
curl "https://api.telzino.com/v1/metrics?startDate=2025-01-01T00:00:00.000Z&endDate=2025-12-31T23:59:59.000Z&resellerId=123e4567-e89b-12d3-a456-426614174999" \
  -H "Authorization: Bearer YOUR_ACCESS_TOKEN"

const params = new URLSearchParams({
  startDate: '2025-01-01T00:00:00.000Z',
  endDate: '2025-12-31T23:59:59.000Z',
  resellerId: '123e4567-e89b-12d3-a456-426614174999'
});

const response = await fetch(`https://api.telzino.com/v1/metrics?${params}`, {
  headers: { 'Authorization': 'Bearer YOUR_ACCESS_TOKEN' }
});

const { data } = await response.json();
console.log(data.metrics.totalCalls);

import requests

response = requests.get(
    'https://api.telzino.com/v1/metrics',
    params={
        'startDate': '2025-01-01T00:00:00.000Z',
        'endDate': '2025-12-31T23:59:59.000Z',
        'resellerId': '123e4567-e89b-12d3-a456-426614174999'
    },
    headers={'Authorization': 'Bearer YOUR_ACCESS_TOKEN'}
)

metrics = response.json()['data']

{
  "data": {
    "metrics": {
      "totalCalls": 1250,
      "totalMinutes": 3420.5,
      "resolutionRate": 78,
      "avgDuration": 164,
      "activeAgents": 12,
      "responseTime": 842,
      "sentimentPercent": 71,
      "escalationRate": 12
    },
    "dailyVolume": [
      { "date": "2024-01-01", "totalCalls": 45, "resolvedCalls": 35 }
    ],
    "resolutionBreakdown": {
      "resolved": 975,
      "transferred": 150,
      "abandoned": 75,
      "other": 50
    },
    "hourlyDistribution": [
      { "hour": "09:00", "calls": 120, "minutes": 320 }
    ],
    "agentPerformance": [
      {
        "agentId": "123e4567-e89b-12d3-a456-426614174000",
        "agentName": "Customer Support Agent",
        "totalCalls": 450,
        "resolved": 360,
        "transferred": 50,
        "abandoned": 25,
        "other": 15,
        "resolvedPercent": 80,
        "transferredPercent": 11,
        "abandonedPercent": 6,
        "otherPercent": 3,
        "avgDuration": 158,
        "sentimentPercent": 74,
        "status": "active"
      }
    ],
    "aiInsights": {
      "intentAccuracy": 87,
      "contextRetention": 62,
      "speechRecognition": 94,
      "entityExtraction": 91,
      "responseLatency": 842,
      "trainingSessions": 1250
    },
    "turnLatency": {
      "overall": { "p50Ms": 2100, "p95Ms": 5200, "maxMs": 14270, "turns": 431 },
      "daily": [
        { "date": "2026-09-16", "p50Ms": 2000, "p95Ms": 5100, "maxMs": 8000, "turns": 57 }
      ],
      "byAgent": [
        { "agentId": "123e4567-e89b-12d3-a456-426614174000", "agentName": "Front Desk", "p50Ms": 3900, "p95Ms": 9100, "maxMs": 14270, "turns": 55 }
      ]
    },
    "escalationReasons": [
      {
        "reason": "billing dispute",
        "count": 45,
        "percentOfTotal": 30,
        "avgTimeBeforeEscalation": 124
      },
      {
        "reason": "technical issue requiring specialist",
        "count": 38,
        "percentOfTotal": 25,
        "avgTimeBeforeEscalation": 98
      }
    ]
  }
}

{
  "error": "invalid_token",
  "error_description": "Missing or invalid authorization token"
}