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Knowledge Bases store files and URLs that an agent can search during calls through RAG.

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Availability

These endpoints require Knowledge Base to be available for the organization. When it is not, every Knowledge Base endpoint returns 403 forbidden with { "error": "forbidden" }. Availability is controlled by Telzino and your partner account — it cannot be set through the API. Organization creation does not accept a Knowledge Base field, and there is no organization update endpoint. If these endpoints return 403 forbidden, enable Knowledge Base for the organization in the Telzino Dashboard under its feature settings, or contact Telzino support if that option is not available to you.

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Workflow

  1. Create or list knowledge bases for an organization.
  2. Add sources to a knowledge base.
  3. For file sources, upload the file to the returned presigned URL, then enqueue ingestion.
  4. Assign the knowledge base to an agent — either inline with Create Agent (ragEnabled + knowledgeBaseId), or afterwards with Update Agent.
To read a stored file back, use Download a Source File.

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Endpoints

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Supported Files

File sources support PDF, DOCX, TXT, HTML, CSV, and Markdown up to 50 MB.