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GET
/
v1
/
agents
/
{agentId}
/
outbound-calls
/
{callId}
curl "https://api.telzino.com/v1/agents/123e4567-e89b-12d3-a456-426614174000/outbound-calls/0fc6daf8-7251-4553-9488-867ba0b82d8e" \
  -H "Authorization: Bearer YOUR_ACCESS_TOKEN"

{
  "id": "0fc6daf8-7251-4553-9488-867ba0b82d8e",
  "agent_id": "123e4567-e89b-12d3-a456-426614174000",
  "to_number": "+18135551234",
  "status": "completed",
  "call_context": "You are calling John to confirm his appointment tomorrow at 2pm.",
  "request_metadata": { "crm_id": "123" },
  "callback_url": "https://your-system.com/telzino/call-result",
  "callback_delivered": true,
  "transcript_id": "de79aee6-ae41-4003-a3f4-ba9d77b59bd8",
  "summary_text": "Appointment Confirmation\n\nThe agent confirmed John's appointment for tomorrow at 2pm.\n\n**Action Items:**\n- None\n\n**Sentiment:** Positive",
  "error": null,
  "sip_status_code": null,
  "created_at": "2026-06-11T12:49:28.898751+00:00",
  "answered_at": "2026-06-11T12:50:03.843960+00:00",
  "ended_at": "2026-06-11T12:54:15.354244+00:00",
  "duration": 251
}
The call record is the source of truth for an outbound call — poll this endpoint if you didn’t receive (or can’t rely on) the result webhook.

​
Path Parameters

​
agentId
string
required
The agent that made the call (UUID format)
​
callId
string
required
The outbound call ID returned when the call was triggered

​
Response

​
id
string
The outbound call ID
​
status
string
Current lifecycle status: queued, dispatching, dispatched, dialing, in_progress, completed, no_answer, busy, or failed
​
to_number
string
The dialed number (E.164)
​
summary_text
string
AI-generated call summary. null until the call completes (and for calls that never connected).
​
transcript_id
string
ID of the full transcript in Call Logs. null if the call never connected.
​
answered_at
string
When the callee answered (ISO 8601). null if unanswered.
​
ended_at
string
When the call reached a terminal state (ISO 8601)
​
duration
integer
Talk time in seconds (answer to hang-up). null if unanswered.
​
call_context
string
The per-call context supplied when the call was triggered
​
request_metadata
object
Your metadata payload from the trigger request
​
callback_url
string
The result webhook URL supplied when the call was triggered
​
callback_delivered
boolean
Whether the result webhook was delivered successfully (null until a terminal state)
​
error
string
Human-readable failure reason for failed calls
​
sip_status_code
integer
SIP status code for calls that failed at the telephony layer (e.g. 486 busy, 480 no answer)
curl "https://api.telzino.com/v1/agents/123e4567-e89b-12d3-a456-426614174000/outbound-calls/0fc6daf8-7251-4553-9488-867ba0b82d8e" \
  -H "Authorization: Bearer YOUR_ACCESS_TOKEN"

{
  "id": "0fc6daf8-7251-4553-9488-867ba0b82d8e",
  "agent_id": "123e4567-e89b-12d3-a456-426614174000",
  "to_number": "+18135551234",
  "status": "completed",
  "call_context": "You are calling John to confirm his appointment tomorrow at 2pm.",
  "request_metadata": { "crm_id": "123" },
  "callback_url": "https://your-system.com/telzino/call-result",
  "callback_delivered": true,
  "transcript_id": "de79aee6-ae41-4003-a3f4-ba9d77b59bd8",
  "summary_text": "Appointment Confirmation\n\nThe agent confirmed John's appointment for tomorrow at 2pm.\n\n**Action Items:**\n- None\n\n**Sentiment:** Positive",
  "error": null,
  "sip_status_code": null,
  "created_at": "2026-06-11T12:49:28.898751+00:00",
  "answered_at": "2026-06-11T12:50:03.843960+00:00",
  "ended_at": "2026-06-11T12:54:15.354244+00:00",
  "duration": 251
}