curl -X PATCH "https://api.telzino.com/v1/retry-policies/7f1c2a9e-5d3b-4c8e-9a1f-2b3c4d5e6f70" \
-H "Authorization: Bearer YOUR_ACCESS_TOKEN" \
-H "Content-Type: application/json" \
-d '{ "rules": { "no_answer": { "delay_seconds": 7200, "max_attempts": 2 } } }'
curl -X DELETE "https://api.telzino.com/v1/retry-policies/7f1c2a9e-5d3b-4c8e-9a1f-2b3c4d5e6f70" \
-H "Authorization: Bearer YOUR_ACCESS_TOKEN"
{
"id": "7f1c2a9e-5d3b-4c8e-9a1f-2b3c4d5e6f70",
"name": "Standard",
"rules": { "no_answer": { "delay_seconds": 7200, "max_attempts": 2 } },
"contact_policy": null,
"on_exhausted": "end",
"on_exhausted_target": null,
"reschedule_out_of_window": false,
"created_at": "2026-09-01T12:00:00.000Z",
"updated_at": "2026-09-08T09:30:00.000Z"
}
Retry Policies
Get / Update / Delete a Retry Policy
Read, partially update, or delete one retry policy
PATCH
/
v1
/
retry-policies
/
{policyId}
curl -X PATCH "https://api.telzino.com/v1/retry-policies/7f1c2a9e-5d3b-4c8e-9a1f-2b3c4d5e6f70" \
-H "Authorization: Bearer YOUR_ACCESS_TOKEN" \
-H "Content-Type: application/json" \
-d '{ "rules": { "no_answer": { "delay_seconds": 7200, "max_attempts": 2 } } }'
curl -X DELETE "https://api.telzino.com/v1/retry-policies/7f1c2a9e-5d3b-4c8e-9a1f-2b3c4d5e6f70" \
-H "Authorization: Bearer YOUR_ACCESS_TOKEN"
{
"id": "7f1c2a9e-5d3b-4c8e-9a1f-2b3c4d5e6f70",
"name": "Standard",
"rules": { "no_answer": { "delay_seconds": 7200, "max_attempts": 2 } },
"contact_policy": null,
"on_exhausted": "end",
"on_exhausted_target": null,
"reschedule_out_of_window": false,
"created_at": "2026-09-01T12:00:00.000Z",
"updated_at": "2026-09-08T09:30:00.000Z"
}
GET returns the policy. PATCH applies a partial update. DELETE removes it.
Neither an update nor a delete touches retry chains that are already in flight: every call carries its own copy of the rules, taken when the call was created. Agents and calls that referenced a deleted policy fall back to “no retries”.
Path Parameters
string
required
The policy’s UUID
Request Body (PATCH)
Any of the fields accepted on create, all optional.rules replaces the whole rules object. contact_policy: null removes the caps. When changing on_exhausted_target, send on_exhausted as well.
curl -X PATCH "https://api.telzino.com/v1/retry-policies/7f1c2a9e-5d3b-4c8e-9a1f-2b3c4d5e6f70" \
-H "Authorization: Bearer YOUR_ACCESS_TOKEN" \
-H "Content-Type: application/json" \
-d '{ "rules": { "no_answer": { "delay_seconds": 7200, "max_attempts": 2 } } }'
curl -X DELETE "https://api.telzino.com/v1/retry-policies/7f1c2a9e-5d3b-4c8e-9a1f-2b3c4d5e6f70" \
-H "Authorization: Bearer YOUR_ACCESS_TOKEN"
{
"id": "7f1c2a9e-5d3b-4c8e-9a1f-2b3c4d5e6f70",
"name": "Standard",
"rules": { "no_answer": { "delay_seconds": 7200, "max_attempts": 2 } },
"contact_policy": null,
"on_exhausted": "end",
"on_exhausted_target": null,
"reschedule_out_of_window": false,
"created_at": "2026-09-01T12:00:00.000Z",
"updated_at": "2026-09-08T09:30:00.000Z"
}
| Code | Meaning |
|---|---|
204 | Deleted |
400 | Invalid request |
403 | insufficient_scope — a scoped API key can read policies but not change or delete them |
404 | Not found |
409 | A policy with that name already exists |