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Your Telzino agents don’t just answer calls — they can make them. An outbound call uses the agent’s full configuration (voice, personality, tools, integrations), plus optional per-call context that tells it exactly who it’s calling and why.

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Common uses

  • Appointment confirmations and reminders — “You’re calling John to confirm his 2pm appointment tomorrow”
  • Follow-ups — post-service check-ins, quote follow-ups, review requests
  • Notifications — order ready, prescription ready, schedule changes

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Placing a call from the dashboard

  1. Go to Reports → Outbound Calls in the dashboard.
  2. Click Place call.
  3. Choose the agent, enter the phone number (e.g. +18135551234), and optionally add a greeting (the exact opening line) and call context — instructions for this one call, like “You’re calling Sarah to let her know her order is ready for pickup.”
  4. Click Place call. The call appears in the table and updates live as it rings, connects, and completes — with duration and a transcript link when it’s done.

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How the greeting works

When the callee answers, the agent speaks the first of these that’s set:
  1. Per-call greeting — the greeting entered in the dialog (or the greeting API field), spoken word for word.
  2. The agent’s Outbound Greeting — set once in the agent’s settings, used for all its outbound calls.
  3. Auto-generated opener — if you provided call context, the agent composes a natural introduction from it: “Hi, this is Ava from Acme calling to confirm your appointment tomorrow at 2pm.”
  4. The agent’s regular (inbound) greeting, as a last resort.
For most calls, providing good call context and letting the agent generate the opener works best — it always matches the reason for the call.

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Placing calls via the API

For automated workflows (CRMs, schedulers, campaign tools), trigger calls with one API request and receive results on your webhook:
When the call ends, your callback_url receives the outcome — status, duration, an AI-generated summary, and your metadata echoed back so you can match it to your records. See the Outbound Calls API for the full reference, lifecycle, and webhook payload.

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Tips for great outbound agents

Set an Outbound Greeting on agents that make calls. It guarantees a consistent, on-brand opener like “Hi, this is Ava calling from Acme Corp.” even for calls placed without context — and the per-call greeting or auto-generated opener still takes over when you provide one.
Put the purpose in call_context, not the agent prompt. One well-configured agent can handle confirmations, reminders, and follow-ups — the per-call context tells it which job this particular call is.
Plan for voicemail. If voicemail picks up, the call counts as answered and the agent will speak to the recording. Keep greetings self-contained (“…calling to confirm your appointment tomorrow at 2pm — call us back at…”) so even a voicemail drop delivers the message.

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What happens after the call

Outbound calls get the same post-call treatment as inbound: the transcript and AI summary are saved to your call logs, after-call webhooks run, and recordings are kept if enabled on the agent. The outbound call record additionally tracks the dial outcome (completed, no_answer, busy, failed) and delivers it to your result webhook.