Skip to main content
Your Telzino agents don’t just answer calls — they can make them. An outbound call uses the agent’s full configuration (voice, personality, tools, integrations), plus optional per-call context that tells it exactly who it’s calling and why.

​
Common uses

  • Appointment confirmations and reminders — “You’re calling John to confirm his 2pm appointment tomorrow”
  • Follow-ups — post-service check-ins, quote follow-ups, review requests
  • Notifications — order ready, prescription ready, schedule changes

​
Placing a call from the dashboard

  1. Go to Reports → Outbound Calls in the dashboard.
  2. Click Place call.
  3. Choose the agent, enter the phone number (e.g. +18135551234), and optionally add a greeting (the exact opening line), call context — instructions for this one call, like “You’re calling Sarah to let her know her order is ready for pickup.” — and a voicemail message to leave if the call reaches a voicemail box.
  4. Click Place call. The call appears in the table and updates live as it rings, connects, and completes — with duration, who answered, the attempt number and a transcript link when it’s done. A scheduled retry shows when it will dial, with a Cancel button.

​
How the greeting works

When the callee answers, the agent speaks the first of these that’s set:
  1. Per-call greeting — the greeting entered in the dialog (or the greeting API field), spoken word for word.
  2. The agent’s Outbound Greeting — set once in the agent’s settings, used for all its outbound calls.
  3. Auto-generated opener — if you provided call context, the agent composes a natural introduction from it: “Hi, this is Ava from Acme calling to confirm your appointment tomorrow at 2pm.”
  4. The agent’s regular (inbound) greeting, as a last resort.
For most calls, providing good call context and letting the agent generate the opener works best — it always matches the reason for the call.

​
Placing calls via the API

For automated workflows (CRMs, schedulers, campaign tools), trigger calls with one API request and receive results on your webhook:
When the call ends, your callback_url receives the outcome — status, duration, an AI-generated summary, and your metadata echoed back so you can match it to your records. See the Outbound Calls API for the full reference, lifecycle, and webhook payload.

​
Tips for great outbound agents

Set an Outbound Greeting on agents that make calls. It guarantees a consistent, on-brand opener like “Hi, this is Ava calling from Acme Corp.” even for calls placed without context — and the per-call greeting or auto-generated opener still takes over when you provide one.
Put the purpose in call_context, not the agent prompt. One well-configured agent can handle confirmations, reminders, and follow-ups — the per-call context tells it which job this particular call is.
Turn on Answering Machine Detection. Without it, a voicemail box counts as an answered call and the agent speaks its greeting to the recording. With it, the agent recognises the machine and leaves a proper voicemail — or hangs up, or carries on, as you choose. See Answering Machine Detection.

​
What happens after the call

Outbound calls get the same post-call treatment as inbound: the transcript and AI summary are saved to your call logs, after-call webhooks run, and recordings are kept if enabled on the agent. The outbound call record additionally tracks the dial outcome (completed, voicemail_left, no_answer, busy, failed), who answered when detection is on, and the attempt number, and delivers all of it to your result webhook.

​
Beyond a single call

The outbound agent has a set of controls of its own, all off by default:

Answering Machine Detection

Tell a person from a voicemail box, leave a message or hang up, and re-prompt when nobody speaks.

IVR Menu Navigation

Press keys or speak keywords to get through a phone menu to a person or department.

Retry Policies

Redial unanswered, busy and voicemail outcomes on a cadence, with per-number caps and an escalation when attempts run out.

Outbound Compliance

Consent basis, calling hours on the callee’s clock, a do-not-call list, abandon-rate monitoring and an audit export.
Outbound agents can also play a static greeting — a fixed, non-AI line for warnings or advisories (outboundStaticGreeting) — before the AI greeting begins.