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Your Telzino agents don’t just answer calls — they can make them. An outbound call uses the agent’s full configuration (voice, personality, tools, integrations), plus optional per-call context that tells it exactly who it’s calling and why.

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Common uses

  • Appointment confirmations and reminders — “You’re calling John to confirm his 2pm appointment tomorrow”
  • Follow-ups — post-service check-ins, quote follow-ups, review requests
  • Notifications — order ready, prescription ready, schedule changes

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Placing a call from the dashboard

  1. Go to Reports → Outbound Calls in the dashboard.
  2. Click Place call.
  3. Choose the agent, enter the phone number (e.g. +18135551234), and optionally add call context — instructions for this one call, like “You’re calling Sarah to let her know her order is ready for pickup.”
  4. Click Place call. The call appears in the table and updates live as it rings, connects, and completes — with duration and a transcript link when it’s done.

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Placing calls via the API

For automated workflows (CRMs, schedulers, campaign tools), trigger calls with one API request and receive results on your webhook: 
curl -X POST "https://api.telzino.com/v1/agents/{agentId}/outbound-calls" \
  -H "Authorization: Bearer YOUR_ACCESS_TOKEN" \
  -H "Content-Type: application/json" \
  -d '{
    "to_number": "+18135551234",
    "call_context": "You are calling John to confirm his appointment tomorrow at 2pm.",
    "metadata": { "crm_id": "123" },
    "callback_url": "https://your-system.com/telzino/call-result"
  }'
When the call ends, your callback_url receives the outcome — status, duration, an AI-generated summary, and your metadata echoed back so you can match it to your records. See the Outbound Calls API for the full reference, lifecycle, and webhook payload.

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Tips for great outbound agents

Write an outbound-appropriate greeting. The agent speaks its greeting the moment the callee answers. “Thanks for calling Acme!” sounds wrong on an outbound call — use something like “Hi, this is Ava calling from Acme Corp.”
Put the purpose in call_context, not the agent prompt. One well-configured agent can handle confirmations, reminders, and follow-ups — the per-call context tells it which job this particular call is.
Plan for voicemail. If voicemail picks up, the call counts as answered and the agent will speak to the recording. Keep greetings self-contained (“…calling to confirm your appointment tomorrow at 2pm — call us back at…”) so even a voicemail drop delivers the message.

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What happens after the call

Outbound calls get the same post-call treatment as inbound: the transcript and AI summary are saved to your call logs, after-call webhooks run, and recordings are kept if enabled on the agent. The outbound call record additionally tracks the dial outcome (completed, no_answer, busy, failed) and delivers it to your result webhook.