Skip to main content
The Send SMS function allows your agent to send an sms with any content to any destination phone number. This allows your agent to send requested information to callers such as custom booking links. This function is different than the Notify function sms in which the Send SMS function can be used during or after agent conversation (just be specific in the instructions when you want the function to be used). Text messages that are sent from your Telzino agent will come from your agent’s Telzino phone number. Note that a paid Telzino account with a valid Telzino phone number is required to use this function. You will also need to have an approved SMS Brand and Campaign. Head over to the Enable SMS section for more information on enabling SMS functionality on your Telzino AI agent.
If your DIDs and SMS are hosted on NetSapiens, use SMS via NetSapiens instead.
If you send through your own Twilio account, connect it once for the organization — see Twilio. The Send SMS function carries this agent’s own From Number; other agents in the organization can use different numbers on the same Twilio account. In the Dashboard, enable Send SMS per agent as described below (saving the organization’s Twilio connection does not add it); in Connect, saving an agent’s From Number adds it for LiveKit agents automatically.

​
Adding a Send SMS Function

To add a Send SMS function to your agent:
  1. Log into your account and navigate to the agent editor.
  2. Click the (+) button in the Functions section and select the “Send SMS” function.
Send SMS function

​
Configuring the Send SMS Function

Once added, you need to provide instructions to the agent on how and when to use the Send SMS function. You will specify:
  • Conditions: When you have captured and confirmed the caller’s phone number.
  • Recipients: The confirmed caller’s phone number.
  • Content: Any specific information you want added into the sms.

​
Example Instructions

Here is an example of how you might configure a Send SMS function:

​
Use Cases

Send SMS functions can be used in various scenarios:
  • Custom Booking Links: Send your custom booking links to callers.
  • Content Delivery: A subscriber or fan calls requesting access to exclusive content.
Explore our functions to see how Telzino can transform your business interactions!