Key Benefits
- Patient Scheduling — Your agent can check provider availability in ModMed and schedule appointments for patients over the phone.
- Practice Management — Interact with your electronic health records to assist with appointment booking, rescheduling, and patient inquiries.
- Reduced Administrative Load — Automate routine scheduling calls so your front desk staff can focus on in-office patient care.
How to Enable ModMed Integration
- In the Telzino Dashboard, navigate to Customers > [Organization] > [Agent] > Integrations.
- Find ModMed and click to connect.
- Follow the prompts to authenticate with your ModMed account and grant the necessary permissions.
Use Cases
- Appointment Booking — Patients call in and your agent checks ModMed for available slots, then books the appointment directly in the system.
- Appointment Rescheduling — The agent can look up existing appointments and help patients find a new time that works.
- Office Hours & Availability — The agent can reference your ModMed schedule to answer questions about provider availability.
ModMed integration setup may require coordination with your ModMed account representative. Contact [email protected] if you need assistance with the initial configuration.