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Link your Telzino agent to your business’s Google listing (your Google Business Profile) and it can answer everyday caller questions — opening hours, address and directions, phone number, website, services, amenities, and ratings — using verified, up-to-date details straight from Google. No need to copy this information into your agent’s instructions or keep it in sync by hand.

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Linking Your Business

  1. In the Dashboard, open your agent’s settings and find the Business (Google Place) section.
  2. Start typing your business name in the search field (at least 3 characters). Matching businesses appear with their name and address — pick yours from the list.
  3. Alternatively, if you already know your listing’s Google Place ID, paste it directly into the Place ID field.
  4. Save the agent. Telzino fetches your listing’s details from Google and makes them available to the agent.
Can’t find your business by name? Search with the city or street included (for example, “Joe’s Pizza Austin”), or look up your Place ID with Google’s Place ID Finder and paste it in.

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How the Agent Uses It

On every call, the agent treats your Google listing details as verified facts about your business. When a caller asks “What time do you close on Saturday?”, “Where are you located?”, or “Do you have parking?”, the agent answers from the listing rather than guessing or saying it doesn’t know. This works alongside your other content sources:
  • Instructions still control behavior, tone, and anything specific to how you operate.
  • The Knowledge Base covers your own documents and web pages.
  • The Google Business link covers the structured facts Google already maintains about you.

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Keeping the Data Fresh

Telzino automatically refreshes your listing details from Google on a rolling basis. In line with Google’s terms of service, business data older than 30 days is never used on calls — if a refresh hasn’t happened in time, the agent simply answers without the Google listing details rather than using stale information. Changes you make to your Google Business Profile (new hours, a moved location) flow through on the next refresh with no action needed on your side.

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Unlinking

To stop using your Google listing, clear the Place ID field in the Business (Google Place) section and save the agent.

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Linking via the API

You can also manage the link programmatically with the googlePlaceId field on Create Agent and Update Agent: 
curl -X PUT https://api.telzino.com/v1/agents/{agentId} \
  -H "Authorization: Bearer YOUR_ACCESS_TOKEN" \
  -H "Content-Type: application/json" \
  -d '{ "googlePlaceId": "ChIJVS6XxJPFU4gRoE8c8ql2lCQ" }'
Set googlePlaceId to null (or "") to unlink. Changing or clearing the id clears the cached listing details, so the previous business’s information is never served while the new listing is fetched. The cached details appear read-only in Get Agent responses as google_place_data, google_place_context, and google_place_fetched_at.