Skip to main content
The Model Context Protocol (MCP) integration lets you connect your Telzino AI phone agent to external MCP servers, extending the agent’s capabilities with custom tools, data sources, and actions that it can use during live conversations.

​
What is MCP?

MCP is an open protocol that provides a standardized way to connect AI models to external systems. Many third-party CRMs, ERPs, and business platforms now offer MCP servers as part of their product. By connecting one of these MCP servers to your Telzino agent, you can give the agent direct access to that platform’s data and functionality during live conversations — without building a custom integration from scratch.

​
Key Benefits

  • Third-Party Platform Access — Connect your agent to MCP servers provided by CRMs, ERPs, scheduling platforms, and other business tools to access their data and functionality during live calls.
  • Real-Time Data — Your agent can fetch live data from connected platforms to provide accurate, up-to-date answers to callers (e.g., look up order status, check inventory, pull customer records).
  • Growing Ecosystem — As more platforms adopt the MCP standard, new integrations become available without requiring custom development on your end.

​
How to Enable MCP Integration

  1. In the Telzino Dashboard, navigate to Customers > [Organization] > [Agent] > Integrations.
  2. Find Model Context Protocol (MCP) and click to configure.
  3. Enter the MCP server URL provided by your third-party platform, along with any required authentication details.
  4. Save the configuration. Your agent will now be able to call the tools exposed by that platform’s MCP server during conversations.

​
Example Use Cases

  • CRM Integration — Connect to your CRM’s MCP server so your agent can pull up customer records and personalize conversations in real time.
  • ERP & Order Management — Let your agent look up order status, check inventory, or retrieve account details from your ERP platform during a call.
  • Scheduling Platforms — Connect to third-party scheduling systems that offer MCP servers to enable appointment booking and availability checking.
  • Healthcare & Practice Management — Integrate with EHR and practice management systems that expose MCP endpoints for patient scheduling and record lookup.
MCP server URLs and authentication credentials are provided by the third-party platform you are integrating with. Check with your platform vendor to confirm they offer an MCP server and to obtain connection details.