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View usage statistics broken down by individual AI agents. Go to Reports → Minutes by Agent to see total minutes used and call counts for each agent. Billing Report — Access monthly usage summaries, cost breakdowns by organization, and invoice details at Reports → Billing Report Call Logs — View a chronological log of all calls with options to filter and search for specific interactions at Reports → Call Logs Minutes by Reseller — For reseller accounts, view aggregated usage statistics across all managed organizations at Reports → Minutes by Reseller

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Outbound Calls

Reports → Outbound Calls lists every call your agents have placed, and lets you place one with Place outbound call (agent, number, optional greeting, call context and voicemail message). Test calls placed from the Connect app’s Test Agent page are listed here too. Each row shows the agent, number, status, Answered By (who Answering Machine Detection found: a person, a voicemail box with whether a message was left, or an IVR menu with how navigation ended), the Attempt number of a retry chain, duration, and a transcript link. A scheduled retry shows when it will dial and a Cancel button; a finished call can be deleted from the report, which hides its transcript, recording and share link without changing usage or billing.

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Usage Metrics

Reports → Usage Metrics includes a Response Time section — how long callers waited between finishing speaking and hearing the agent, as p50 / p95 / max, a daily chart, and per agent. The older AI First-Token Time card measures the model’s first token, not the caller’s wait. Each call’s own timing is in Call Logs, as a Response Time value and a collapsible breakdown under every agent reply.

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CDRs

The CDRs report (Telzino Admin) has a Direction column showing whether each call came in to the agent or went out from it.