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Each agent in the agents list has an inbox. To open it, click the agent’s name in the agents list. This is the only way to reach the inbox. The inbox is a feed of the agent’s recent calls, newest first. Each card shows:
  • The caller: their extension or number, or Incoming Call when the caller isn’t known
  • How long ago the call happened, and its status (for example Call ended)
  • The SIP call ID
Use the icons on the right of each card to open the conversation or more options. For the full call details, transcript and summary, use Logs. Click Back to return to the agents list.