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Click Knowledgebase in the agents list toolbar to manage your organization’s knowledge bases. A knowledge base holds documents and pages your AI agents use to answer questions. Knowledge bases are shared across the organization: you build one once and assign it to as many agents as you like.
  • Click New Knowledge Base to create one and add its sources.
  • To use a knowledge base, open an agent’s editor and assign it there.
See Knowledge Base for how agents use it on a call.