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The Twilio SMS (applies to all your agents) panel at the top of the agents list connects one Twilio account for the whole organization. Every agent texts through these credentials. Each agent keeps its own From Number and turns on Send SMS in its own functions.

Connecting Twilio

  1. Expand the Twilio SMS panel.
  2. Enter your Account SID.
  3. Choose how to sign in:
    • API Key (recommended) — Enter the API Key SID and API Key Secret. Create the key in the Twilio Console. You can revoke it without changing your Auth Token.
    • Auth Token — Enter your Twilio Auth Token.
  4. Click Verify & Save.
Telzino checks the credentials with a free, read-only account check. No SMS is sent. When the panel shows Connected, you can leave the secret blank to keep the saved one. Click Disconnect to remove the connection.
Disconnecting Twilio stops every agent in the organization from sending SMS through it, including payment links.

Setting an agent’s From Number

Open the agent’s Integrations tab and choose its From Number under Twilio SMS. See Twilio and Send SMS.