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Every agent has one billing state. Set it under Customers → Agents, in the Billing column, or in the Billing card on the agent’s edit page.

How billing works

  • Each plan includes a set number of demo slots, shown on the Billing page. Demo agents fill them oldest first.
  • If more agents are Demo than your plan includes, the extra ones are billed at the normal per-agent rate and their calls are not refunded. A warning above the table says how many to move out of Demo.
  • Moving an agent out of Demo frees its slot and stops refunds for its calls that have not been refunded yet.
  • An agent starts or stops taking calls as soon as you confirm. Billing updates within 24 hours, at the next daily billing sync.
  • Agents under an inactive reseller are not billed.

The Agents page

At the top of Customers → Agents:
  • Demo slots: N of M used shows how many of your plan’s demo slots are taken. Reseller users don’t see it.
  • Est. monthly agent fees estimates the monthly agent fee: Live agents, plus any Demo agents past your plan’s limit, times your plan’s per-agent fee.
  • All · Live · Demo · Off filters the table by billing state and shows how many agents are in each.
  • Search by agent name or ID narrows the table.
  • Billing history opens the list of every billing state change.

Changing one agent

  1. Pick Live, Demo or Off in the agent’s Billing column, or in the Billing card on its edit page.
  2. Read the confirmation. It says what changes: the monthly fee, refunds and demo slots.
  3. Click Confirm change.
An option you can’t pick is greyed out. Hover over it to see why; on the edit page the reason is also shown under the control.

Changing several agents

  1. Select agents with the checkboxes. A bar shows N selected · Set billing state:.
  2. Pick Live or Off. Telzino Admin and Super User also see Demo.
  3. Read the confirmation. It says how many agents the change applies to and why the rest are skipped: already in that state, cancelled, no free demo slot, or a Demo change you can’t make.
  4. Click Confirm change. If none of the selected agents can be changed, only Cancel is available.
Demo is applied up to the free demo slots, in the order the agents appear in the table.

Who can change what

Cancelled agents can’t be changed here.

Billing history

Billing history lists every billing state change, newest first: when it happened, the agent, the change, and who made it. Reseller users see only changes to their own agents. One agent’s billing changes are also listed in its Change History tab.
To change the billing state through the API, set billing_state with Update Agent. To limit usage reports to Demo agents, use Demo agents only in Billing Report and Minutes by Reseller.