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Custom Domains lets you serve the Telzino Connect integration from your own branded domain, such as connect.yourdomain.com, instead of the default Telzino domain. Your custom domain is then used for the Extra JS (extra_js) URL that loads the Connect App in the NetSapiens portal, so your customers see your brand. Setup requires DNS configuration on your end.

Before You Begin

  • Access to your domain’s DNS provider, with permission to add records
  • A subdomain you control and want to use, for example connect.yourdomain.com
  • Access to Account Settings in the Telzino Dashboard

Adding a Custom Domain

1

Open Custom Domains

In the Telzino Dashboard, go to Account Settings → Custom Domains. The Your Custom Domains card lists your domains. If none are set up yet, it shows “No custom domains configured yet.”
2

Add your domain

Click Add Domain. In the Add Custom Domain dialog, enter the full domain including any subdomain in the Domain field (for example, connect.example.com). We recommend a dedicated subdomain such as connect.yourdomain.com. Click Add Domain.
3

Add the verification DNS record

Telzino requests an SSL certificate for your domain. Open the domain’s DNS setup instructions in the dashboard and add the verification record shown there at your DNS provider. This proves you own the domain.
4

Wait for verification

Once the record is detected and the domain is verified, Telzino configures its servers for your domain. Use the refresh action on the domain to check its status.
5

Add the CNAME record

Add the CNAME record shown in the dashboard at your DNS provider. This points your domain to Telzino and completes setup.
The exact DNS record names and values are shown in the dashboard after you add the domain. Copy them exactly from there.
A domain is only used once its certificate is Issued and its CloudFront status is Active. Until then, Telzino keeps using the default domain.

DNS Tips

  • Copy values exactly. Paste record names and values from the dashboard without adding or removing characters. Some DNS providers add your root domain to the record name automatically, so check that the saved name matches what the dashboard shows.
  • Allow time for propagation. DNS changes can take time to take effect, depending on your DNS provider.
  • Keep the records as plain DNS records. If your DNS provider offers features such as proxying or CNAME flattening, check that they don’t change the records Telzino needs to see.
  • Keep the verification record in place unless the dashboard tells you it’s no longer needed.

Using Your Custom Domain

Once the domain is Active, step 3 of the setup instructions shows your Extra JS URL:
This is the Extra JS URL used for the NetSapiens portal. The User Base Claim pages show it with your domain automatically once the domain is Active. When your domain is live, it is used for:
  • The Connect App, the AI Agents tile in the NetSapiens portal, including pages such as Voice Preview
  • Shared call-log links
  • Call recording links in Call Summary emails
  • Embeds, which automatically load from embed.<your domain> instead of embed.telzino.com
The Telzino Dashboard and the API are not served on custom domains yet.

Domain Status

Each domain in the table shows:
  • Domain — The custom domain name
  • Certificate — The SSL certificate status (Pending Validation, then Issued)
  • CloudFront — Whether the domain is live (Pending, then Active, or Failed)
  • Created — The date the domain was added
  • Actions — Refresh the status, view the DNS setup instructions, or delete the domain
Deleting a domain removes it from your account, but its SSL certificate is not deleted.

Troubleshooting

  • The certificate stays in Pending Validation. Check that the verification record at your DNS provider matches the dashboard exactly, then allow time for DNS to propagate and refresh the status.
  • The domain shows Failed. Open the DNS setup instructions, compare each record with what is saved at your DNS provider, and correct any differences. If needed, delete the domain and add it again.
  • The Connect App still loads from the default domain. Your custom domain is only used once the certificate is Issued and the status is Active. Confirm the CNAME record is in place and refresh the status.
  • You can’t find the record you added. Some DNS providers show records under a different name format. Look for the record by its value as well as its name.