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The Call Logs view provides a detailed record of all calls handled by your AI agents. Access it by clicking the Logs button at the top of the AI Agents screen.
This page covers the Connect App. In the Telzino Dashboard, call logs are under Reports → Call Logs (with SIP Call ID, phone, Direction, Tasks and Corrections) and on each agent’s Call Logs tab. See Reports.
Connect App Logs page

Filtering Call Logs

The Filters section at the top of the page lets you narrow down the call log results:
  • Agents — Dropdown to filter by a specific agent or view all agents
  • Search — Free text search across transcript content
  • Start Date / End Date — Date range pickers to view calls within a specific period
Click Apply Filter to update the results.

Call Logs Table

The call logs table displays matching results with a count (e.g., “143 calls found”). The table has the following columns:
  • Agent — The name of the AI agent that handled the call
  • Caller — The caller’s phone number or extension (shown as “unknown” for unidentified callers). Calls made in your browser from an agent’s Test Agent page show Test call with a Test badge instead.
  • Direction — Inbound or outbound
  • Duration — How long the call lasted (e.g., “1m 7s”, ”55s”)
  • Date & Time — When the call occurred, shown as relative time (e.g., “15h ago”, “3d ago”)
  • Actions — A View button to open the call transcript

Exporting Call Logs

Click the Export CSV button in the top-right corner of the call logs table to download all filtered results as a CSV file for offline analysis or reporting.

Viewing a Call Transcript

Click the View button on any call log entry to open the Call Transcript modal. This provides the full details of the call.

Call Details

The top of the transcript modal shows a summary of the call metadata:
  • Agent and Agent ID — Which AI agent handled the call
  • Caller — The caller’s phone number, “unknown”, or Test call for a browser test call
  • Direction — Inbound or outbound
  • SIP Call ID
  • Response Time — How fast the agent replied: the median and the longest reply, and how many replies were counted
  • Duration — Total call length
  • Date & Time — The exact date and time of the call
  • Warm transfer — Shown when this call is linked to another by a warm transfer: Transferred to or Transferred from, with the other agent’s name. Click it to open that call.

Summary

Below the call details, an AI-generated Summary provides a concise overview of the conversation. The summary includes:
  • A brief description of what the call was about
  • Action Items — Any follow-up tasks identified during the call
  • Sentiment — An overall sentiment rating (Positive, Neutral, or Negative) based on the tone and content of the conversation

Conversation Transcript

The full conversation is displayed in a chat-style format with color-coded speakers:
  • AI Agent (blue bar) — Messages spoken by the AI agent
  • Caller (green bar) — Messages spoken by the caller
The transcript shows the complete back-and-forth dialogue in chronological order. Expand Timing under a message to see how long it took. Transfers are marked where they happened, and each warm transfer attempt has a line saying how it ended (see Warm Transfer).

Tool Calls

When the agent executes functions during a call, these appear inline within the transcript as Tool Call blocks. Each tool call shows:
  • Tool name — The function that was called (e.g., ns_verify_user)
  • Arguments — The JSON data sent to the function (e.g., extension number, PIN code)
  • Result — The response returned by the function
Tool calls provide visibility into the actions your agent took during the conversation, making it easy to debug issues or verify that functions are working correctly.

Review with AI

Click Review with AI to ask AI to suggest improvements to the agent based on how that call went.

Sharing a Transcript

Click the Share Transcript button at the bottom of the modal to generate a shareable link to the transcript. When your partner has a custom domain, the link uses it. The link works for 30 days. This is useful for sharing call details with team members or for review purposes. Click Close to return to the call logs list.