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Link your Telzino AI agent to your business’s Google listing (your Google Business Profile) and it can answer everyday caller questions (opening hours, address and directions, phone number, website, services, amenities, and ratings) using verified, up-to-date details straight from Google. No need to copy this information into your AI agent’s instructions or keep it in sync by hand.

Linking Your Business

  1. Open the AI agent and go to Configure > Knowledge & Tools.
  2. Find Google business listing.
  3. Search for your business by name (at least 3 characters) and pick it from the list, or paste your Google Place ID.
  4. Click Save changes.
When you save, Telzino fetches your listing’s details from Google and makes them available to the AI agent.
Partners and resellers can lock this feature for an organization under Feature Administration (Business Listing (Google Places)). When it’s locked, the search and Place ID fields are hidden and a Place ID can’t be set through the API. An AI agent that already has a listing keeps using it on calls, and the field stays visible so it can be cleared.
Can’t find your business by name? Search with the city or street included (for example, “Joe’s Pizza Austin”), or look up your Place ID with Google’s Place ID Finder and paste it in.

How the AI Agent Uses It

On every call, the AI agent treats your Google listing details as verified facts about your business. When a caller asks “What time do you close on Saturday?”, “Where are you located?”, or “Do you have parking?”, the AI agent answers from the listing rather than guessing or saying it doesn’t know. This works alongside your other content sources:
  • Instructions still control behavior, tone, and anything specific to how you operate.
  • The Knowledge Base covers your own documents and web pages.
  • The Google Business link covers the structured facts Google already maintains about you.

Keeping the Data Fresh

Telzino automatically refreshes your listing details from Google on a rolling basis. In line with Google’s terms of service, business data older than 30 days is never used on calls If a refresh hasn’t happened in time, the AI agent simply answers without the Google listing details rather than using stale information. Changes you make to your Google Business Profile (new hours, a moved location) flow through on the next refresh with no action needed on your side.

Unlinking

To stop using your Google listing, clear the Place ID field and save the AI agent.

Linking via the API

You can also manage the link programmatically with the googlePlaceId field on Create Agent and Update Agent:
Set googlePlaceId to null (or "") to unlink. Changing or clearing the id clears the cached listing details, so the previous business’s information is never served while the new listing is fetched. The cached details appear read-only in Get Agent responses as google_place_data, google_place_context, and google_place_fetched_at.